Plan conversations
Greeting, AI identification, questions and handover points are brought together in a clear conversation design.
BERGAL KI WELT / Voice assistants
Every call.
A clearer next step.
Voice assistants capture requests and guide callers through defined processes, with a clear handover to people.
Plan your projectA clear process for incoming calls.
We develop conversation flows around your business. Questions, information capture and call routing are defined in advance.
Connect telephony
Your existing telephony environment and interfaces determine the implementation. Numbers, routing and operating hours are agreed.
Handle data carefully
Recording, transcription and storage are considered separately. Call recording is not configured without first clarifying the requirements.
A clear starting point
What we clarify
for your project.
- Existing phone system or telephony provider
- Requests the assistant should handle
- Operating hours and handover destinations
- Required calendar or business system connections
- Rules for call data and retention