Prepare the knowledge
We review approved documents and information. Content quality, structure and ownership shape the plan.
BERGAL KI WELT / Custom bots
Better answers
start with your knowledge.
Develop or rent custom bots for customer service and internal knowledge, adapted to your content and processes.
Plan your projectMake your knowledge accessible.
A useful bot needs reliable content and a clear scope. We plan the knowledge base, conversation flow and handover to your team together.
Develop conversations
Tone, questions and limitations are adapted to the intended use. Rules cover situations that the bot cannot resolve itself.
Review quality
Agreed test cases assess clarity, use of sources and useful handover. Quality also depends on the content provided.
A clear starting point
What we clarify
for your project.
- Audience and deployment location
- Approved content and documents
- Languages and tone of voice
- Handover to people or existing systems
- Access and data handling requirements